TERMS OF SERVICE

INTRODUCTION

Welcome to Results Connect, a service provided by Results Media Pty Ltd (referred to as "Results Connect," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your data. This document outlines how we collect, process, and use your information as an authorized agency utilizing the GoHighLevel platform to deliver our services.

AGREEMENT TO TERMS

By using the Results Connect platform ("Platform"), which operates on GoHighLevel's infrastructure, you agree to:

• Abide by these Terms
• Allow us to process your data as described in our Privacy Policy
• Pay the required fees for services you choose to use
• Use the Platform legally and responsibly

ELIGIBILITY TO USE RESULTS CONNECT

To access and use Results Connect, you must:

• Be at least 18 years old
• Have the legal authority to enter into this agreement
• Provide accurate and up-to-date account information
• Use the Platform strictly for business purposes

1. PLATFORM SERVICES

1.1 What We Provide

• Full access to GoHighLevel's suite of marketing and CRM tools
• Results Connect's exclusive integrations and enhancements
• Custom development solutions tailored to your needs
• 24/7 customer support for uninterrupted assistance
• Training and implementation guidance to maximize platform benefits

1.2 Proprietary Features & Usage Restrictions

The Results Connect platform includes exclusive tools and integrations that are legally protected. By using our services, you agree not to:

• Share, distribute, or resell our proprietary tools
• Reverse-engineer, copy, or replicate our configurations
• Use the snapshot feature to clone our setups
• Share your login credentials or enable unauthorized access

2. PAYMENTS AND BILLING

2.1 Payment Processing

• Payments are processed through Results Media Pty Ltd
• We use Stripe for secure transactions
• Prices are in AUD unless otherwise stated

2.2 Subscription Plans

• We offer monthly and yearly subscriptions
• We may adjust pricing with prior notice
• All subscriptions must be pre-paid

2.3 Payment Terms

• Subscription fees are non-refundable
• Marketplace purchases are non-refundable after 30 days
• Custom development work is charged at an hourly rate (to be discussed)
• Payment must be received before any custom work is delivered

3. SUPPORT AND CUSTOM DEVELOPMENT

3.1 Support Availability

We provide multiple support options:

• Live Chat: 24/7 (average 10-minute response time)
• Email Support: Monday–Friday, 8 AM – 5 PM AEST
• Excluding Australian public holidays

3.2 Free Support Includes:

We provide free support for:

• Platform bugs and system issues
• Standard feature malfunctions
• Account access problems
• Basic implementation assistance

3.3 Custom Work

Billable services include:

• Custom feature development
• Advanced integrations
• Workflow customization
• Extended training
• Modifications beyond standard platform functionality

3.4 Custom Work Policies

• Minimum billing increment: 15 minutes
• Written approval required before work begins
• Estimated costs may vary depending on complexity
• Payment required upfront before project delivery

4. USER RESPONSIBILITIES

4.1 Account Security

Users must:

• Keep login credentials secure
• Not share their account access
• Notify us immediately in case of unauthorized access
• Ensure account details remain up to date

4.2 Acceptable Use

By using Results Connect, you agree to:

• Comply with all applicable laws
• Respect the rights of other users
• Not replicate or exploit our proprietary tools
• Not use the Platform for harmful or illegal activities

5. DATA AND PRIVACY

5.1 How We Handle Your Data

We:

• Process user data in line with our Privacy Policy
• Follow industry-standard security measures
• Use your data strictly for service delivery
• Do not sell personal information to third parties

5.2 Your Data Responsibilities

Users must:

• Ensure they have the legal rights to any data uploaded
• Comply with privacy and data protection laws
• Secure their access credentials
• Maintain backups of important data

6. CHANGES TO SERVICE

6.1 Platform Updates

We may:

• Modify or enhance platform features
• Revise these Terms of Service
• Adjust pricing models
• Discontinue certain features

6.2 Notifications of Changes

Significant updates will be communicated via:

• Email notifications
• Platform announcements
• Website updates

7. ACCOUNT TERMINATION

7.1 Cancelling Your Subscription

Users can cancel their subscription:

• Through their Results Connect account dashboard
• By contacting support
• No refunds will be issued for unused time

7.2 Termination by Us

We reserve the right to suspend or terminate accounts if users:

• Violate these Terms
• Abuse the Platform
• Fail to make required payments
• Engage in harmful activities

8. LIABILITY & LEGAL MATTERS

8.1 Limitation of Liability

We're not liable for:

• Indirect or consequential damages
• Lost profits or data
• Service disruptions
• Actions of third parties

8.2 Indemnification

Users agree to indemnify Results Connect against claims arising from:

• Their use of the Platform
• Content uploaded or shared
• Violations of these Terms

8.3 Governing Law

• These Terms are governed by Australian law
• Payment processing may be subject to Singapore law
• Disputes will be resolved in Australian courts

9. CONTACT US

9.1 How to Reach Us

For assistance, reach us via:

• Live Chat: 24/7
• Email: [email protected]
• Business Hours: Monday–Friday, 8 AM – 5 PM AEST