1. INTRODUCTION
Results Connect (operated by Results Media Pty Ltd, referred to as "Results Connect," "we," "us," or "our") is committed to safeguarding your privacy. This policy explains how we collect, handle, and use your information as a business automation service operating within the GoHighLevel platform.
2. WHO WE ARE AND HOW WE OPERATE
2.1 Our Role in Data Processing
Results Connect operates as an authorized agency utilizing the GoHighLevel platform, and we function in the following capacities:
- Data Controller – When we collect information directly from you.
- Data Processor – When we process data through GoHighLevel's platform.
2.2 Platform Provider
As our services are built on GoHighLevel's infrastructure, your use of Results Connect may also be subject to GoHighLevel's privacy policies. While we enforce our own security and privacy standards, data stored on their platform adheres to their compliance measures.
3. WHAT DATA WE COLLECT
3.1 Information You Provide to Us
- Personal Identification: Name, title, business details.
- Contact Information: Email address, phone number, business address.
- Business Data: ABN, business registration details.
- Login & Access Credentials: Account login details and security settings.
- Marketing Preferences: Communication and subscription preferences.
3.2 How We Use Administrative Access
To support, optimize, and maintain your business systems, Results Connect may retain administrative access to client accounts for:
- Technical troubleshooting & customer support
- Custom feature development & implementation
- Optimizing platform functionality & efficiency
- Performance analysis & business reporting
- Security monitoring & emergency interventions
Access is strictly limited to authorized support personnel and is used only when necessary for:
- Resolving customer support requests.
- Implementing custom workflow enhancements.
- Conducting essential technical maintenance.
- All access is logged, monitored
- Subject to strict confidentiality agreements.
3.3 Automatically Collected Data
We may automatically collect:
- Usage Data – How you interact with our platform.
- Device & Technical Data – IP address, browser type, device details.
- Behavioral Analytics – User engagement patterns to improve service delivery.
3.4 Data from Third-Party Sources
We may receive additional information from:
- GoHighLevel's platform (for integration purposes).
- Public business databases (for verification purposes).
- Marketing & advertising partners (to enhance user experience).
- Third-party service providers (for analytics, security, and billing).
4. HOW WE USE YOUR INFORMATION
4.1 Primary Uses of Data
We use collected data to:
- Deliver and manage our services effectively.
- Provide customer support and technical assistance.
- Enhance platform features and performance.
- Send important service notifications and updates.
- Comply with legal and regulatory obligations.
4.2 How We Use Administrative Access
We ensure that administrative access is only granted for essential business purposes, including:
- Resolving technical issues.
- Implementing requested service modifications.
- Maintaining system security and performance.
Access is strictly controlled, monitored, and limited to essential personnel.
4.3 Marketing and Communications
With your consent, we may use your information to:
- Send you service updates and relevant promotions.
- Provide business growth resources and industry insights.
- Deliver newsletters, training, and marketing content.
You can opt out of marketing communications at any time.
4.4 Legal Grounds for Processing Data
We process personal data based on:
- Contractual obligations – When necessary to provide our services.
- Legal compliance – When required by regulatory authorities.
- Legitimate business interests – To enhance services, security, and efficiency.
- User consent – For marketing communications (only with your approval)
4.5 Payment Processing
- All payments are processed securely through Results Media Pty Ltd via Stripe.
- Transactions comply with international financial security standards.
- We do not store payment details—these are handled by Stripe.
5. DATA SHARING AND DISCLOSURE
5.1 Who We Share Your Data With
To operate efficiently, we may share limited data with:
- GoHighLevel (for infrastructure support).
- Hosting and cloud service providers.
- Analytics and performance tracking tools.
- Payment processors (Stripe) for secure transactions.
- Communication platforms (email & SMS services).
5.2 Legal & Compliance Disclosures
We may disclose data:
- To comply with legal obligations (court orders, regulatory requests).
- To protect our rights and interests.
- In the event of a business sale, merger, or restructuring.
6. INTERNATIONAL DATA TRANSFERS
6.1 Data Location
- Primary processing occurs in Australia
- Payment processing occurs in Singapore
- Some data may be processed in other countries through GoHighLevel's infrastructure
- We ensure appropriate safeguards for international transfers
7. DATA SECURITY
7.1 Security Measures
We implement robust security measures to safeguard your information, including:
- Data encryption (in transit & at rest).
- Strict access controls and authentication protocols.
- Routine security audits & threat monitoring.
- Incident response protocols for security breaches.
7.2 Handling Data Breaches
In the event of a breach:
- Affected users will be notified promptly.
- We will coordinate with GoHighLevel for platform-related security incidents.
- We will comply with regulatory reporting obligations.
8. DATA RETENTION
8.1 Retention Periods
We retain user data based on the following guidelines:
- Active accounts – Data is retained for as long as the account remains active.
- Closed accounts – All data, including sub-account details, is permanently deleted within 48 hours of termination.
- Legal obligations – Certain records (e.g., financial transactions) may be retained as required by law.
9. YOUR RIGHTS AND CHOICES
9.1 Your Rights
You have the right to:
- Access and request a copy of your data.
- Correct or update any inaccuracies.
- Request data deletion (subject to legal retention requirements).
- Object to certain types of data processing.
- Withdraw consent for marketing communications.
- Request data portability for personal information.
9.2 Compliance with Australian Privacy Laws
Results Connect adheres to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
10. CHILDREN'S PRIVACY
Our services are not intended for individuals under 16. If we become aware of data being provided by a minor, we will delete it immediately.
12. CHANGES TO THIS POLICY
This policy may be updated periodically. Significant changes will be communicated via:
- Email notifications
- Platform announcements
- Updates on our website
13. CONTACT US
For any privacy-related concerns, reach out to us at:
Email: [email protected]
14. DISPUTE RESOLUTION
For privacy disputes:
- Contact us directly first
- For service-related matters: Australian Privacy Commissioner
- For payment-related matters: Monetary Authority of Singapore
- Appropriate courts in Australia or Singapore, depending on the nature of the dispute
By using our services, you acknowledge this privacy policy and consent to the described practices.